Quality Service
I work with an equal share of buyers and sellers, and I like it that way. But sometimes the workload far exceeds the number of hours in a day. When this happens, it only stands to reason that something, or some things, will fall by the wayside. While I do my best to return every call that comes in and keep my schedule as flexible as possible, I can't help but wonder what my clients think when they call me and they get my voice mail. Does this come off like I am avoiding them in any way? If so, then why? Do people actually think that an individual can in no way spend an entire day on the phone? And if not, then why are people so hesitant to leave a message, and rather, are so quick to call right back?
How does one know when they are providing their clients with the highest level of service, aside from just asking their clients? Isn't safe to assume that, if one is doing, or has done, everything that his/her client has requested, then one is providing a high level of service to his/her clients?
What message does it send his/her client when an agent is always on the phone and/or with other clients and can't answer?
